My primary goal is to ensure your satisfaction with the services I provide. I strive to deliver exceptional results that meet or exceed your expectations. However, we understand that circumstances may arise where you may need to request a return or refund. Please review our policy below for clarity on the process.
1. Refund Eligibility:
We offer refunds based on the following criteria:
- Unsatisfactory Service: If you are not satisfied with the delivered social media marketing services or course, we will work closely with you to address your concerns and, if necessary, process a refund.
- Failure to Deliver Services: In the rare event that we are unable to fulfill the agreed-upon services, a refund will be issued promptly.
2. How to Request a Refund:
To initiate a refund request, please follow these steps:
- Contact Us: Reach out to our customer support team via email at [email protected] within 7 days of the service delivery.
- Provide Details: Clearly state the reason for your refund request and provide any relevant details or evidence to support your claim.
- Allow Us to Investigate: I will thoroughly review your request and may reach out for additional information if needed.
3. Refund Process:
Once your refund request is approved, we will process the refund within 10 days. The refunded amount will be credited to the original payment method used during the transaction.
4. Non-Refundable Services:
Please note that certain services may be non-refundable. These include, but are not limited to, consulting services, strategy development, and other personalized offerings. We will communicate the non-refundable nature of these services clearly before agreeing.
5. Non-Refundable Ads Costs:
Ads costs, including those paid by clients, are non-refundable. We cannot reimburse amounts spent on advertising platforms, as these funds are directly paid to the respective platforms.
6. Contact Information:
If you have any questions or concerns about our return and refund policy, please get in touch with us at [email protected]. I am committed to resolving any issues promptly and ensuring your satisfaction.
7. Changes to the Policy:
I reserve the right to update or modify this return and refund policy at any time. Any changes will be effective immediately upon posting on this page.